These Terms of Service ("Terms") govern your access to and use of the Follow Up Factory website, AI agents, and services (collectively, the "Services") provided by Follow Up Factory ("Follow Up Factory," "we," "us," or "our"). By accessing our website or using our Services, you agree to these Terms. If you do not agree, do not use the Services.
By using the Services, you confirm that you can form a binding contract and that you accept these Terms on behalf of yourself or the business you represent.
Follow Up Factory provides AI follow-up systems and AI voice and messaging agents that contact, qualify, and book leads on behalf of businesses, along with related setup, configuration, and support. The specific features and scope you receive depend on the plan and configuration you select.
The Services are intended for businesses and the people who operate them. You must be at least 18 years old and authorized to act for your business to use the Services.
Pricing for the Services, including launch pricing, monthly plans, and usage-based (pay-per-use) charges, is described on our website or in your order. Unless stated otherwise:
Any guarantee or refund terms that apply to your purchase will be stated at the time of purchase.
You are responsible for using the Services in compliance with all applicable laws, including telemarketing, calling, texting, email, and consumer-protection laws such as the TCPA, TSR, CAN-SPAM, and applicable state laws. You represent that the contacts you load or generate have provided any consent required to be contacted, and that the scripts and messages you approve are accurate and lawful. You approve all agent scripts before they go live.
You agree to provide accurate information and to maintain the security of any accounts and credentials used with the Services.
You may not use the Services to send unlawful, deceptive, harassing, or unsolicited communications, to contact individuals who have not consented or who have opted out, to infringe others' rights, or to violate any law or third-party platform policy. We may suspend or terminate Services used in violation of these Terms.
Our agents are powered by artificial intelligence and identify themselves as an AI assistant. While we work to make them accurate and effective, AI systems can make mistakes, and you are responsible for reviewing and approving how the agents represent your business.
The Services, including our software, configurations, content, and branding, are owned by Follow Up Factory or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain ownership of your own content and data.
The Services rely on and integrate with third-party platforms (such as CRM, communications, hosting, payment, and advertising providers). Your use of those platforms may be subject to their own terms, and we are not responsible for their acts, omissions, or availability.
Any results, figures, benchmarks, or examples we share are for illustration only and are not promises or guarantees. Your results depend on factors specific to your business, market, offer, and effort. The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law.
To the fullest extent permitted by law, Follow Up Factory will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the three months before the event giving rise to the claim.
You agree to indemnify and hold harmless Follow Up Factory and its officers, employees, and agents from any claims, damages, and expenses arising from your use of the Services, your content or scripts, or your violation of these Terms or applicable law, including any claim related to communications sent to your contacts.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in New Jersey, and you consent to their jurisdiction, unless otherwise required by applicable law.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above, and your continued use of the Services means you accept the updated Terms. Questions? Contact us at wes@followupfactory.co.